Returns & Refunds

Last updated: 23 September 2026

Coffee is a food product, roasted and ground to order, so for hygiene and safety we cannot take back opened or used packs. We will always make it right if something is wrong with your order.

We replace or refund when

• the product arrives damaged, leaking or with a broken seal;
• you receive the wrong product, roast, grind or quantity;
• the product is past its best-before date on arrival, or has a quality defect.

Write to us within 48 hours of delivery with your order number and photos of the pack and outer box. We will send a replacement or refund you in full — your choice — at no cost to you.

Cancellations

You can cancel any time before we roast and dispatch your order for a full refund. Write to us or call +91-9556834014. Once an order has been roasted to your specification it cannot be cancelled, except for the reasons above.

How refunds are paid

Refunds go back to your original payment method within 7 working days of approval. Your bank may take a few more days to show it.

Contact

info@truetribecoffee.com · +91-9556834014