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Grievance Redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, you may raise any complaint about an order, a product, or your personal data with our Grievance Officer.

Grievance Officer

Anubhab Panda
Director
True Tribe Coffee Roasters Private Limited
#287/2774, Lane 2, Kalyani Nagar, Patrapada, Bhubaneswar, India, 751019
Email: info@truetribecoffee.com
Phone: +91-9556834014
Hours: Mon–Sat, 10 am – 6 pm IST

How it works

  • We acknowledge every complaint within 48 hours and give you a reference number.
  • We resolve it within one month of receiving it.
  • Please include your order number, what went wrong, and photos if relevant.

You can also use the contact form — choose “Complaint / grievance”.

If you are not satisfied

You may contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or approach the Consumer Commission.